亚马逊客服邮件模板是什么？回复技巧是什么？

在亚马逊平台上开店运营的过程中，可能会遇到各种各样的问题，有一些问题自己可以解决好，还有一些问题需要寻求亚马逊客服的帮助，那么，今天跟大家分享一些亚马逊客服邮件模板！

1、不能满足顾客的出价，能提供小折扣

Dear friend,

How are you today?This is ______.

Thank you for your interests in my item.

Perhaps we can’t accept the price you offer. I’m sorry for that. In fact the price is reasonable .We only have a little/low benefit(利润) .But, we are willing to offer you some discounts if you buy more products at one time. If you buy more than 5 products , we will give 5% discount to you .

If you have any other questions,please tell us.

Have a nice day.

Dear friend

2、缺货超过7天未发的(先查库存，如果还没有货尽量引导退款，如果买家还坚持发，就说是因为材质的问题被退回，需要时间改进，让他过一段时间再过来买)

有跟踪号的(特别是EUB)：主动发;

无跟踪号平邮买家回复邮件(适用缺货未发，下架清仓为0等未发情况)：

首先让买家等几天，然后说可能是丢件了，引导退款

Dear my friend,

How are you today? I am _______, the customer service staff.

Firstly, thank you very much for your purchase; we really value your business.

Then we have to say sorry that your package had been declined by the Custom House which we can hardly control.

We are willing to ask if you’d like us to resend it to you. But we can’t promise that your item wouldn’t be declined by them again.

So, if you don’t want to wait any more, we can issue a full refund as soon as possible.

Please tell us which would you prefer?

Once again, we send our sincere apology and hope to hear from you soon.

Yours sincerely,

亚马逊客服回复技巧：

1.邮件篇幅尽量简洁，分析客户的问题点跟需求，提供一个超出客户期望的解决方案（比如免费重发一个同类型的性价比更高的产品）

2.站在客户角度去思考，如何方便客户，不给客户添麻烦，比如让客户确认最少的信息，就能得到一个对客户有利的解决方案。

3.对产品非常熟悉，根据每个差评去逐一分析客户的问题点，有针对性的给客户解决问题（比如客户买错了，不会使用，还是质量问题）然后以最快速度给客户提供让客户满意的解决方案。

4.最后一定要跟进客户问题是否得到解决，如果客户表示满意，请求客户是否方便分享下新的体验，附上速易特快速改评链接，方便客户修改。

今天的分享就到这里啦！如果是一些常规的回复可以说差不多一样的话， 就设置一些模板来回复。减少邮件处理时间。

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